RetouchMe

Explains how to pay for an order using credits, including one-time credits and subscription credits.

How can I pay for an order?

Explains what to do when a payment was charged but credits, subscription access, or your order have not appeared in the app yet.

Why is my purchase delayed after payment?

Explains why a payment may look like a duplicate charge, what is usually a temporary bank authorization, and what to do if both charges are real.

Why does it look like I was charged twice?

Explains where to find receipts for RetouchMe purchases, how to request a VAT-compliant invoice, and what support can and cannot do for billing documents.

How do I get a receipt or invoice for my purchase?

Explains why a payment may fail and what to do if your payment was declined.

Why did my payment fail?

Explains why credits may not appear after payment and what to do if your balance has not updated.

Why didn't I receive credits after payment?

Explains why a charge may appear without an order being created, and what to do next.

I was charged, but no order was created?

Explains how to view your credit balance and credit history in the app.

How can I check my credit balance and history?

Lists the payment methods supported through the App Store and Google Play.

What payment methods are supported?

Explains why a negative credit balance may appear, including order adjustments, revisions, and refunds, and how to restore your balance.

Why do I have a negative credit balance?

Explains RetouchMe's refund policy for one-time payments, how refunds are handled, and where to request a refund.

Refund policy for one-time payments

Explains how to earn free credits in the RetouchMe app, how often they are available, and how they can be used.

How to earn free credits

Learn how payments work, how credits are added and deducted, how to check your credit balance, and why your balance may change.

Payments & Credits

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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