RetouchMe

Explains how to pay for an order using credits, including one-time credit purchases and subscription credits.

How can I pay for an order?

Explains why a payment may fail and what to do if your payment is declined or not completed.

Why did my payment fail?

Explains why credits may not appear after payment and what to do if credits are delayed or missing.

Why didn’t I receive credits after payment?

Explains why a charge may appear without an order being created and what to do if an order is missing after payment.

I was charged, but no order was created?

Explains how to view your credit balance and credit history and understand how credits are added or deducted.

How can I check my credit balance and history?

Lists the payment methods supported through the App Store and Google Play and explains where payments are managed.

What payment methods are supported?

Explains why a negative credit balance may appear, including order adjustments and refunds, and how to restore your balance.

Why do I have a negative credit balance?

Explains RetouchMe’s refund policy for one-time payments, how refunds work, and where refund requests must be submitted.

Refund policy for one-time payments

Explains how to earn free credits in the RetouchMe app, how often they are available, and how they can be used.

How to earn free credits

Learn how payments work, how credits are added and deducted, how to check your credit balance, and why your balance may change.

Payments & Credits

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