Short answer
You can view your current credit balance and credit history directly in the RetouchMe app. The balance shows how many credits you have, and the history explains how credits were added or deducted.
How to check your credit balance
To see your current credit balance:
• Open the RetouchMe app
• Tap the Settings menu in the top-right corner of the Home screen
• Open the History section
Your balance shows:
Available credits
Subscription credits and one-time credits combined
How to check your credit history
Your credit history helps you understand how your balance changed.
In the credit history, you may see:
Credits added from a subscription renewal
Credits purchased as a one-time payment
Credits deducted for completed orders
Credits returned if an order could not be completed
Adjustments after order changes or revisions
This makes it easier to track exactly where your credits went.
Why your credit balance may change
Your balance can change for several reasons:
You placed a new order
Your subscription renewed
An order was adjusted or revised
Credits expired at the end of a subscription period
Credits were returned for an uncompleted service
For more details, see “Why subscription credits changed”.
Important to know
Credit balance updates automatically
Credit history cannot be edited manually
Subscription and one-time credits may follow different rules
Support cannot modify your credit balance manually
Frequently asked questions
Can I see separate subscription and one-time credits?
Your balance shows the total available credits. Credit history explains where credits came from.
Why does my balance look different than before?
Check your credit history to see recent deductions, additions, or adjustments.
What if I think my balance is incorrect?
Review your credit history first. If something still looks wrong, contact support with details.