Short answer
A negative credit balance in RetouchMe means that more credits were required than were available at the time. This can happen due to order adjustments, additional work, or a refund issued after credits were already used.
Why a negative credit balance can appear
A negative credit balance may occur in the following situations:
• An order was revised and required additional services
• Extra work was needed based on your feedback or revision request
• Some services were added during order processing
• Credits were deducted after the order was already in progress
• A refund was issued for a previous payment after related credits were already used
In these cases, credits may be deducted before you add more credits, resulting in a temporary negative balance.
What does a negative balance mean?
A negative credit balance:
Is not a penalty or a fee
Does not mean you were charged automatically
Reflects credits used for completed or adjusted work
Your order is not canceled because of a negative balance.
What happens next
If your credit balance becomes negative:
• Your current order continues to be processed
• You can add credits at any time to restore a positive balance
• You may need a positive balance to place new orders
The balance will update automatically once credits are added.
How to restore your credit balance
You can restore your balance by:
• Purchasing one-time credits
• Using credits added through an active subscription
• Waiting for credits to be returned if an order is adjusted or cannot be completed
Important to know
A negative credit balance is temporary
Credits may become negative after order adjustments or refunds
A refund does not reverse completed work or already used credits
Support cannot remove a negative balance manually
Your credit history shows exactly when and why the balance changed
To review details, see “How can I check my credit balance and history?”
Frequently asked questions
Does a negative balance mean I owe money?
No. It means additional credits were required for completed or adjusted work.
Can a refund cause a negative credit balance?
Yes. If a refund is issued after credits were already used, your balance may become negative.
Will my subscription be charged automatically because of a negative balance?
No. A negative balance does not trigger automatic charges.
Can I place new orders with a negative balance?
You may need to add credits before submitting new orders.