Short answer
A negative credit balance in RetouchMe means that more credits were required than were available at the time. This can happen due to order adjustments, additional work, or a refund issued after credits were already used.
Why a negative credit balance can appear
A negative credit balance may occur in the following situations:
An order was revised and required additional services
Extra work was needed based on your feedback or revision request
Some services were added during order processing
A refund was issued for a previous payment after related credits were already used
In these cases, credits may be deducted before you add more credits, resulting in a temporary negative balance.
What does a negative balance mean?
A negative credit balance:
Is not a penalty or a fee
Does not mean you were charged automatically
Reflects credits used for completed or adjusted work
Your order is not canceled because of a negative balance.
What happens next
If your credit balance becomes negative:
Your current order continues to be processed
You can add credits at any time to restore a positive balance
You may need a positive balance to place new orders
The balance will update automatically once credits are added.
How to restore your credit balance
You can restore your balance by:
Purchasing one-time credits
Using credits added through an active subscription
Waiting for credits to be returned if an order is adjusted or cannot be completed
Important to know
Credits may become negative after order adjustments or refunds
A refund does not reverse completed orders or already used credits
Your credit history shows exactly when and why the balance changed
To review details, see How can I check my credit balance and history?
Frequently Asked Questions
Does a negative balance mean I owe money?
No. It means additional credits were required for completed or adjusted work.
Can a refund cause a negative credit balance?
Yes. If a refund is issued after credits were already used, your balance may become negative.
Will my subscription be charged automatically because of a negative balance?
No. A negative balance does not trigger automatic charges.
Can I place new orders with a negative balance?
You may need to add credits before submitting new orders.