Short answer
Canceling a RetouchMe subscription does not automatically result in a refund. Refunds are handled according to the policies of the platform where the subscription was purchased.
How subscription refunds work
Canceling a subscription stops future renewals but does not automatically issue a refund
Subscription charges are handled by the platform where the purchase was made
Refund eligibility and timing depend on the platform's refund policy
Where refunds are handled
Refund requests must be submitted through the original purchase platform:
App Store (iOS) — refunds are handled by Apple according to App Store policies
Google Play (Android) — refunds are handled by Google according to Google Play policies
RetouchMe does not process refunds directly for subscriptions purchased through these platforms.
For an overview of how the App Store and Google Play handle subscriptions, see How App Store and Google Play subscriptions work in RetouchMe.
What happens if you cancel without a refund
Your subscription remains active until the end of the current billing period
Subscription credits remain available until the end of the active subscription period
Unused subscription credits expire after the period ends
How refunds affect credits
If subscription credits were already used for completed or in-progress orders, those credits are deducted from your balance
Used credits are not restored after a refund
A refund does not reverse completed work
If a refund is issued after credits were already used, the used credits are deducted from your balance
How long does a refund take?
Refund processing time depends on the platform and your payment method.
In most cases:
Refunds take several business days to process
The exact timing depends on the App Store or Google Play and your bank
You will receive confirmation once the refund is approved
If a refund was approved but is not visible yet, it may still be processing on the platform side.
Important to know
Canceling a subscription is not the same as requesting a refund
Refund approval is not guaranteed and depends on the platform
RetouchMe cannot override App Store or Google Play refund decisions
Deleting the app does not cancel the subscription or trigger a refund
Frequently Asked Questions
Does canceling my subscription automatically give me a refund?
No. Canceling stops future renewals but does not automatically issue a refund.
Can RetouchMe issue a refund for my subscription?
No. Subscription refunds are handled by the platform where the subscription was purchased.
What if I was charged by mistake?
You should request a refund directly through the App Store or Google Play, according to their policies.
Do I lose access immediately if I request a refund?
This depends on the platform's refund decision. In most cases, access continues until the end of the billing period.