Subscription refund policy

Canceling a RetouchMe subscription does not automatically result in a refund. Refunds are handled according to the policies of the platform where the subscription was purchased.

• Canceling a subscription stops future renewals but does not automatically issue a refund

• Subscription charges are handled by the platform where the purchase was made

• Refund eligibility and timing depend on the platform’s refund policy

Refund requests must be submitted through the original purchase platform:

• App Store (iOS) — refunds are handled by Apple according to App Store policies

• Google Play (Android) — refunds are handled by Google according to Google Play policies

RetouchMe does not process refunds directly for subscriptions purchased through these platforms.

• Your subscription remains active until the end of the current billing period

• Subscription credits remain available until the end of the active subscription period

• Unused subscription credits expire after the period ends

• If subscription credits were already used for completed or in-progress orders, those credits are deducted from your balance

• Used credits are not restored after a refund

• A refund does not reverse completed work

• If a refund is issued after credits were already used, the used credits are deducted from your balance

Refund processing time depends on the platform and your payment method.

In most cases:

• Refunds take several business days to process

• The exact timing depends on the App Store or Google Play and your bank

• You will receive confirmation once the refund is approved

If a refund was approved but is not visible yet, it may still be processing on the platform side.

• Canceling a subscription is not the same as requesting a refund

• Refund approval is not guaranteed and depends on the platform

• RetouchMe cannot override App Store or Google Play refund decisions

• Deleting the app does not cancel the subscription or trigger a refund

Does canceling my subscription automatically give me a refund?

No. Canceling stops future renewals but does not automatically issue a refund.

Can RetouchMe issue a refund for my subscription?

No. Subscription refunds are handled by the platform where the subscription was purchased.

What if I was charged by mistake?

You should request a refund directly through the App Store or Google Play, according to their policies.

Do I lose access immediately if I request a refund?

This depends on the platform’s refund decision. In most cases, access continues until the end of the billing period.