Short answer
Refunds for one-time payments in RetouchMe do not happen automatically. Refunds are handled according to the policies of the platform where the purchase was made.
💳 How one-time payment refunds work
• One-time payments do not include automatic refunds
• Charges for one-time payments are handled by the platform where the purchase was made
• Refund eligibility and timing depend on the platform’s refund policy
📍 Where refunds are handled
Refund requests must be submitted through the original purchase platform:
• App Store (iOS) — refunds are handled by Apple according to App Store policies
• Google Play (Android) — refunds are handled by Google according to Google Play policies
RetouchMe does not process refunds directly for one-time payments purchased through these platforms.
⏳ What happens if a refund is not issued
• Purchased credits remain available until they are used
• Credits can be spent on supported services at any time
• Unused credits remain on your balance unless refunded
🔁 How refunds affect credits
• If credits were already used for completed or in-progress orders, those credits are deducted from your balance
• Used credits are not restored after a refund
• A refund does not reverse completed work
• If a refund is issued after credits were already used, the used credits are deducted from your balance
⏱ How long does a refund take?
Refund processing time depends on the platform and your payment method.
In most cases:
• Refunds take several business days to process
• The exact timing depends on the App Store or Google Play and your bank
• You will receive confirmation once the refund is approved
If a refund was approved but is not visible yet, it may still be processing on the platform side.
⚠️ Important to know
• One-time payments are different from subscription payments
• Refund approval is not guaranteed and depends on the platform
• RetouchMe cannot override App Store or Google Play refund decisions
• Deleting the app does not affect one-time payments or refunds
❓ Frequently asked questions
Do one-time payments include automatic refunds?
No. One-time payments do not include automatic refunds.
Can RetouchMe issue a refund for a one-time payment?
No. Refunds are handled by the platform where the payment was made.
What if I was charged by mistake?
You should request a refund directly through the App Store or Google Play, according to their policies.
Do refunds restore used credits?
No. If credits were already used for completed or in-progress work, they are deducted from your balance and are not restored after a refund.