Short answer
Refunds for one-time payments in RetouchMe do not happen automatically. Refunds are handled according to the policies of the platform where the purchase was made.
This article is about money refunds. If you want credits returned to your balance for a specific order, contact support — see Getting credits back for an order below.
How one-time payment refunds work
One-time payments do not include automatic refunds
Charges for one-time payments are handled by the platform where the purchase was made
Refund eligibility and timing depend on the platform's refund policy
Where refunds are handled
Refund requests must be submitted through the original purchase platform:
App Store (iOS) — refunds are handled by Apple according to App Store policies
Google Play (Android) — refunds are handled by Google according to Google Play policies
RetouchMe does not process refunds directly for one-time payments purchased through these platforms.
What happens if a refund is not issued
Purchased credits remain available until they are used
Credits can be spent on supported services at any time
Unused credits remain on your balance unless refunded
How money refunds affect credits
If credits were already used for completed or in-progress orders, those credits are deducted from your balance
Used credits are not restored after a refund
A refund does not reverse completed work
If a refund is issued after credits were already used, the used credits are deducted from your balance
Getting credits back for an order
If you are not satisfied with a completed order and want the credits spent on it returned to your balance, this is not a money refund — contact support.
We'll check your most recent order. If your question is about a different order, tell us which one (for example, when you placed it) or share its order number. Our team reviews the order and decides whether to return the credits.
How long does a refund take?
Refund processing time depends on the platform and your payment method.
In most cases:
Refunds take several business days to process
The exact timing depends on the App Store or Google Play and your bank
You will receive confirmation once the refund is approved
If a refund was approved but is not visible yet, it may still be processing on the platform side.
Important to know
One-time payments are different from subscription payments
Refund approval is not guaranteed and depends on the platform
RetouchMe cannot override App Store or Google Play refund decisions
Deleting the app does not affect one-time payments or refunds
Frequently Asked Questions
Do one-time payments include automatic refunds?
No. One-time payments do not include automatic refunds.
Can RetouchMe issue a refund for a one-time payment?
No. Refunds are handled by the platform where the payment was made.
What if I was charged by mistake?
You should request a refund directly through the App Store or Google Play, according to their policies.
Do refunds restore used credits?
No. If credits were already used for completed or in-progress work, a money refund does not restore them and they are deducted from your balance. To ask for credits back for a specific order, contact support.
Can I get credits back for an order I'm not happy with?
Contact support. Our team reviews the order and decides whether to return the credits to your balance. This is separate from App Store or Google Play refunds.