Why didn’t I receive credits after payment?

If you completed a payment in RetouchMe but didn’t receive credits, the payment may still be processing, failed, or was temporarily delayed. Credits are added only after a payment is successfully completed.

This usually happens for one of the following reasons:

• The payment is still processing

• The payment failed or was declined

• The App Store or Google Play had a temporary delay

• The payment was authorized but not completed

• The app was closed before the payment finished

In most cases, credits appear automatically once the payment is fully processed.

Try these steps:

• Wait a few minutes and reopen the app

• Check your credit balance again

• Restart the app and refresh your balance

• Make sure you are logged into the correct account

Temporary delays usually resolve on their own.

• If the payment was not completed, credits are not added

• Temporary authorization holds may appear and then disappear

• You are only charged when the payment is successfully completed

If you see a completed charge but no credits, the payment may still be syncing with the App Store or Google Play.

If credits are not added after a reasonable amount of time:

• Check the payment receipt in the App Store or Google Play

• Make sure the payment status shows Completed

• Contact support and include your receipt or order details

Support can verify the payment status but cannot manually process payments.

How long does it take for credits to appear?

In most cases, credits appear immediately. Delays are usually temporary.

Can support add credits manually?

No. Credits are added automatically only after a successful payment.

What if I was charged but no order was created?

See I was charged, but no order was created for more information.