Short answer
Payments in RetouchMe are processed through the App Store or Google Play. A payment may fail due to card issues, store restrictions, or temporary technical problems.
Common reasons why a payment may fail
A payment can fail for several reasons, even if your card is valid.
Most common causes:
Insufficient funds on your card
Card restrictions or limits set by your bank
Temporary issues with the App Store or Google Play
Incorrect billing information
Regional or currency restrictions
The payment was declined by your bank or the store
What to do if your payment failed
Try the following steps:
• Check that your card has sufficient funds
• Make sure your billing details are correct
• Try a different payment method, if available
• Restart the app and try again
• Wait a few minutes and retry — temporary issues usually resolve quickly
If the payment still fails, contact your bank or the App Store / Google Play support.
Was I charged if the payment failed?
If a payment failed, credits are not added
Temporary authorization holds may appear but usually disappear automatically
You are only charged if the payment is successfully completed
If you see a charge but did not receive credits, see “Why didn’t I receive credits after payment?”
Important to know
Payments cannot be processed manually by support
Payment methods and approvals are controlled by the App Store or Google Play
Deleting or reinstalling the app does not affect payment status
Retrying the payment does not create duplicate charges
Frequently asked questions
Can support complete my payment for me?
No. Payments are handled entirely by the App Store or Google Play.
Can I be charged twice if I retry the payment?
No. Charges only occur if a payment is successfully completed.
What if my payment keeps failing?
Contact your bank or try another payment method supported by the App Store or Google Play.