Short answer
Your subscription was charged because it renewed automatically, the free trial ended, or a new billing period started. Subscriptions renew automatically unless canceled before the renewal date.
🔁 Automatic subscription renewal
• RetouchMe subscriptions renew automatically by default
• You are charged at the start of each new billing period
• Renewal continues unless the subscription is canceled before the renewal date
🎁 Free trial ended
• If your subscription included a free trial, you were not charged during the trial
• When the free trial ends, the paid subscription starts automatically
• The first charge happens immediately after the free trial ends unless canceled
📅 New billing period started
• Subscription charges occur at the beginning of each billing period
• Weekly or monthly billing depends on your selected plan
• Being charged means a new subscription period has started
❌ Cancelation timing
• Canceling a subscription stops future renewals
• If cancellation happens after the renewal date, the charge still applies
• The subscription remains active until the end of the current billing period
💳 Where the charge comes from
• Subscription payments are processed by the App Store or Google Play
• The charge appears on your statement under Apple or Google
• RetouchMe does not charge subscriptions directly
⚠️ Important to know
• Canceling a subscription is not the same as requesting a refund
• Refunds depend on the platform’s refund policy
• Deleting the app does not cancel the subscription
• RetouchMe cannot reverse or cancel subscription charges
❓ Frequently asked questions
I canceled my subscription, why was I still charged?
If the cancellation was completed after the renewal date, the charge applies and the subscription stays active until the end of the billing period.
I was charged but didn’t use the app — why?
Subscriptions renew automatically and do not depend on usage.
Was I charged because my free trial ended?
Yes. If the free trial ended and the subscription was not canceled, the first charge occurs automatically.
Can RetouchMe refund this charge?
No. Subscription refunds are handled by the App Store or Google Play according to their policies.