Short answer
Your subscription was charged because it renewed automatically, the free trial ended, or a new billing period started. Subscriptions renew automatically unless canceled before the renewal date.
Automatic subscription renewal
RetouchMe subscriptions renew automatically by default
You are charged at the start of each new billing period
Renewal continues unless the subscription is canceled before the renewal date
Free trial ended
If your subscription included a free trial, you were not charged during the trial
When the free trial ends, the paid subscription starts automatically
The first charge happens immediately after the free trial ends unless canceled
New billing period started
Subscription charges occur at the beginning of each billing period
Weekly or monthly billing depends on your selected plan
Being charged means a new subscription period has started
Cancelation timing
Canceling a subscription stops future renewals
If cancellation happens after the renewal date, the charge still applies
The subscription remains active until the end of the current billing period
Where the charge comes from
Subscription payments are processed by the App Store or Google Play
The charge appears on your statement under Apple or Google
RetouchMe does not charge subscriptions directly
Important to know
Canceling a subscription is not the same as requesting a refund
Refunds depend on the platform's refund policy
Deleting the app does not cancel the subscription
RetouchMe cannot reverse or cancel subscription charges
Frequently Asked Questions
I canceled my subscription, why was I still charged?
If the cancellation was completed after the renewal date, the charge applies and the subscription stays active until the end of the billing period.
I was charged but didn't use the app — why?
Subscriptions renew automatically and do not depend on usage.
Was I charged because my free trial ended?
Yes. If the free trial ended and the subscription was not canceled, the first charge occurs automatically.
Can RetouchMe refund this charge?
No. Subscription refunds are handled by the App Store or Google Play according to their policies.