Short answer
Subscription changes work differently on iOS and Android. On iOS, upgrading and downgrading affect billing periods and credits in different ways. On Android, subscriptions are managed as separate plans.
iOS (App Store)
Upgrade a subscription
Upgrading means switching to a higher-tier subscription plan.
What happens when you upgrade:
A new subscription period starts immediately
All credits from the new subscription plan are added in full
Unused credits from the previous plan are not carried over
Billing adjustments are handled by the App Store
Future renewals follow the upgraded plan
Upgrading resets your subscription period and credit balance according to the new plan.
Downgrade a subscription
Downgrading means switching to a lower-tier subscription plan.
What happens when you downgrade:
Your current subscription period remains unchanged
Unused credits from your current plan are carried over to the downgraded plan
The new plan rules apply starting from the next renewal
From the next billing period, credits are added according to the downgraded plan
Downgrading affects future billing and credits, not the current active period.
Renew a subscription (iOS)
Subscriptions renew automatically at the start of each billing period
Credits are added according to the active plan at the time of renewal
No action is required unless you want to cancel
If your subscription expires, you can subscribe again in the app to start a new period.
Android (Google Play)
Multiple subscriptions
On Android, Google Play does not support direct upgrades or downgrades.
How it works:
Each subscription plan is managed separately
You may have more than one active subscription at the same time
Subscribing to a new plan does not automatically cancel an existing one
Changing plans on Android
To switch plans on Android:
Subscribe to the new plan in the RetouchMe app
Cancel the old subscription separately in Google Play, if needed
Important:
Each subscription has its own billing period
Credits and benefits follow the rules of each individual subscription
Renew a subscription (Android)
Each subscription renews automatically unless canceled
Renewals are handled separately for each active subscription
Credits are added according to each plan's rules
How credits are affected
On iOS, upgrades start a new subscription period and refresh credits
On iOS, downgrades keep the current period and carry over unused credits
On Android, credits follow the rules of each active subscription
Subscription credits do not roll over between billing periods
One-time credits are not affected by subscription changes
Important to know
Subscription behavior differs between iOS and Android
Canceling a subscription stops future renewals but does not undo used credits
Credits are applied based on the active subscription rules
Deleting the app does not cancel subscriptions
Frequently Asked Questions
What happens to my credits if I upgrade on iOS?
A new subscription period starts immediately. Credits from the new plan are added in full, and unused credits from the previous plan are not carried over.
What happens to my credits if I downgrade on iOS?
Your current subscription period stays the same. Unused credits are carried over, and the new plan rules apply from the next renewal.
Can I have more than one subscription at the same time?
Yes, on Android. On iOS, only one subscription can be active.
Can support change or merge my subscriptions?
No. Subscription changes are managed by the App Store or Google Play and cannot be modified by support.