Short answer
Your subscription credit balance may change when a new billing period starts, credits are used for orders, unused credits expire, or when credits are adjusted during order processing.
🔁 New subscription period started
• At the beginning of each billing period, subscription credits are refreshed
• Credit amounts depend on your subscription plan
• Unused subscription credits from the previous period do not roll over
🎁 Free trial started or ended
• Subscription credits are available during the free trial
• When the free trial ends, the paid subscription period starts
• Your credit balance may change when moving from a free trial to a paid subscription
❌ Subscription canceled or expired
• After cancellation, subscription credits remain available until the end of the active subscription period
• Unused subscription credits expire when the subscription period ends
• Expired subscription credits are removed from your balance
🛒 Credits were used for orders
• Subscription credits are deducted when you place an order
• Credits can be used across different services and multiple orders
• Your credit balance updates automatically after each order
🔧 Credit adjustments during order processing
• Subscription credits may be adjusted if the scope of an order changes during processing
• Credits may be returned if certain services cannot be completed and are removed from the order
• Additional credits may be charged if extra work is required during a revision based on client feedback
• This may happen when new editing services are needed that were not included in the original order
• Credit adjustments always reflect the final set of services actually performed
💳 Subscription vs one-time credits
• Subscription credits expire at the end of the subscription period
• One-time credits do not expire
• One-time credits are not affected by subscription renewal or cancellation
⚠️ Important to know
• Subscription credits are refreshed, not accumulated
• Credit amounts and refresh timing depend on the subscription plan
• Changes in credit balance are part of normal subscription behavior
❓ Frequently asked questions
My credit balance suddenly changed — why?
This usually happens when a new billing period starts, credits are used for orders, unused subscription credits expire, or credits are adjusted during order processing.
Why did my credits reset even though I didn’t place any orders?
Subscription credits refresh at the beginning of each billing period and do not roll over.
Why do I still see credits after canceling my subscription?
Subscription credits remain available until the end of the active subscription period.
Why do some credits disappear while others stay?
Subscription credits expire at the end of the period, while one-time credits remain available.
Is this a bug or an error?
In most cases, credit changes are expected and related to subscription rules. If something looks incorrect, contact support.