RetouchMe

Explains how order processing time is calculated, why estimates may change, and what factors affect how quickly an order is completed.

When will my order be ready?

Explains why an order may still be processing, what affects timing, and why the estimated completion time can change.

Why is my order still processing?

Explains the factors that influence order processing time, including service type, order complexity, queue conditions, and why estimated completion times may change.

What affects my order processing time?

Explains how order speed works, when priority processing may be available, how subscriptions can affect queue position, and what actions can or cannot speed up an order.

How can I speed up my order?

Explains why orders cannot be canceled after submission, how manual processing works, and why there is no cancellation option once an order is sent for processing.

Can I cancel an order?

Explains what the “Rejected” order status means, the most common reasons why an order may be rejected, and what happens to credits after rejection.

Why was my order rejected?

Explains when and why order instructions can’t be changed after submission, and clarifies that users can request changes or additional instructions after the order is completed.

Can I change my order instructions after submission?

Track your order status, understand processing stages, timing, delays, and available actions while your order is being processed.

Order Status & Progress

Home Page

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.