Short answer
Order processing time depends on the number and type of services in your order, the complexity of your photo or video, and the current order queue. Because each order is edited manually by real designers, processing time may vary.
How order processing works
All RetouchMe orders are edited manually by real photo or video designers, not automated tools. Each order is handled individually to achieve the best possible result, which means processing time isn’t the same for every order.
Main factors that affect processing time
1. Number and type of services
Orders that include multiple services or more advanced edits usually take longer. Each service is applied separately and reviewed to ensure quality.
2. Complexity of your photo or video
Some photos or videos require additional work due to lighting, background details, motion, resolution, or specific instructions. To deliver a natural-looking result, designers may need extra time.
3. Quality and characteristics of the original file
Low resolution, motion blur, shadows, complex backgrounds, or unusual angles can increase processing time because they require more careful adjustments.
4. Order queue conditions
Orders are processed in a live queue. The speed of the queue can change depending on:
Time of day
Day of the week
Holidays and peak periods
Overall number of active orders
Because of this, processing speed may increase or slow down while your order is in progress.
5. Priority processing (when available)
On the order waiting screen, you may see an option to purchase higher priority in the queue. This can reduce waiting time, but it’s not always available and does not guarantee instant completion.
Estimated processing time
The estimated time shown on the order waiting screen is based on current queue conditions and average processing times.
Important to know:
The estimate is not a guaranteed deadline
It may change if queue conditions shift
Some orders may finish earlier, while others may take longer
Frequently Asked Questions
Why do similar orders take different amounts of time?
Even similar-looking orders can vary in complexity, number of services, and required manual work, which affects processing time.
Does more time mean something went wrong?
Not necessarily. In many cases, extra time is spent to ensure the best possible quality.
Can support speed up my order manually?
No. Support cannot manually change the order queue. If priority processing is available, it will appear directly on the order waiting screen.
Will I be notified when my order is completed?
Yes. You’ll receive a notification once your order is finished.