Short answer
Order processing time depends on how many services are included in your order, the type of those services, the complexity of your photo or video, and the current order queue. Since all orders are edited manually by real designers, the estimated completion time may change as work progresses.
How order processing works
All orders in RetouchMe are handled by real photo and video designers, not automated systems.
Each order is edited individually to achieve the best possible result.
Because of this, processing time can vary from order to order.
What affects how long an order takes
The final completion time depends on several factors:
The number of services included in the order
The complexity of applying those services to a specific photo or video
The quality and details of the original image or footage
The current order queue
Whether priority processing is applied
To deliver the best possible result, designers may sometimes spend more time on an order than originally planned.
How the order queue works
Orders are processed in a queue.
The size and speed of the queue can change depending on:
Time of day
Day of the week
Holidays and peak periods
Overall number of active orders
Because of this, queue conditions may change while your order is being processed.
Estimated time shown in the app
On the order waiting screen, you’ll see an estimated processing time.
This estimate is based on current queue conditions and average processing times.
Important to know:
The estimated time is not a guaranteed deadline
It may update if queue conditions change
Some orders may finish earlier, while others may take longer
Can I speed up my order?
In some cases, you may see an option to purchase higher priority directly on the order waiting screen.
Please note:
Priority processing is not always available
Priority improves queue position but does not guarantee instant completion
Availability depends on current workload
What should I do if my order takes longer than expected?
If your order is still processing:
Check the current order status in the app
Review the updated estimated time on the waiting screen
Allow extra time during busy periods or holidays
Frequently asked questions
Are orders edited automatically?
No. All orders are edited manually by real photo or video designers.
Why did the estimated time change?
The estimate may change if queue conditions or workload change while your order is in progress.
Does spending more time mean something is wrong?
Not necessarily. Some orders require extra attention to achieve the best result.
Will I be notified when my order is ready?
Yes. You’ll receive a notification once the order is completed.