Short answer
An order is marked as Rejected if it cannot be processed. This happens when the uploaded file, content, or selected services don’t meet the requirements for editing.
What does “Rejected” mean
The Rejected status means that the order could not be completed and was stopped before editing began or during an initial review.
When an order is rejected:
Editing is not performed
The order is closed
It does not move forward in the processing queue
Common reasons an order may be rejected
An order may be rejected for one of the following reasons:
The file is damaged
The photo or video file cannot be opened or processed correctly.
Low-quality source file
The image or video has very low resolution, heavy blur, strong compression, or lacks enough detail for proper editing.
Adult content
The content contains nudity or explicit material that cannot be processed.
Violence
The content includes violent or graphic material that is not allowed.
No person selected for editing
The selected editing services require a person to be chosen, but no subject was selected in the editor.
Requested editing services cannot be applied
The selected services are not compatible with the uploaded photo or video, or the requested result cannot be achieved.
What happens to my credits
If an order is rejected, the credits used for that order are returned to your balance.
What can I do next
If your order was rejected:
Review the reason shown in the app, if available
Try submitting a new order with a different photo or video
Adjust your service selection to better match the uploaded content
This usually helps avoid rejection on the next attempt.
Frequently Asked Questions
Does “Rejected” mean my order was canceled?
No. Rejected means the order couldn’t be processed due to content or technical limitations. It is not a user-initiated cancellation, and the order was stopped before editing could begin.
Was any editing done on my order?
No. Rejected orders are not edited.
Can support change a rejected order to processing?
No. Once an order is rejected, it can’t be resumed. A new order must be submitted.
Will I lose credits if my order is rejected?
No. Credits used for rejected orders are returned to your balance.