Short answer
No. Once an order is sent for processing, it cannot be canceled.
How order processing works
When you submit an order, it is sent for processing and placed in the editing queue or assigned to a photo or video designer.
From that moment:
Manual work is scheduled or already in progress
Editing resources are reserved for your order
The order cannot be canceled
Why orders can’t be canceled after submission
All RetouchMe orders are edited manually by real designers.
Once an order is sent for processing, canceling it would interrupt active workflows and affect other users’ orders in the queue.
This rule applies whether the order:
Is waiting in the queue, or
Is already being edited by a designer
What if I made a mistake in my order?
If you notice an issue after submitting your order:
The order cannot be canceled
You may be able to request changes after the result is delivered, depending on the situation
Frequently Asked Questions
Why don’t I see a cancel option for my order?
Because orders cannot be canceled after they are sent for processing.
Can support cancel my order manually?
No. Support cannot cancel orders that have already been sent for processing.
Will I get credits back if I want to cancel?
No. Once an order is sent for processing, credits are used for manual work and are not returned.