Short answer
You can use RetouchMe on multiple devices with the same account. Sign in the same way on each device (the same email, Apple or Google sign-in) and every device shares your account: credits, orders and settings. Your subscription is billed through your store account (Apple ID or Google).
Quick summary of what's tied to what:
RetouchMe account (the way you sign in): credits (one-time and subscription), orders, settings, profile data
Store account (Apple ID / Google): subscription billing
Nothing needs to be transferred between devices.
What follows your login
When you sign in the same way on multiple devices (the same email, Apple or Google sign-in), the following sync to the device after login:
Credits — one-time and subscription credits, one balance for the whole account
Order history (orders created while signed in)
Settings
Profile data
You can be signed in on more than one device at the same time. Each device shows the same account data.
Do I need to transfer credits?
No. Credits belong to your RetouchMe account, not to a device. Every device signed in to the account shows the same balance, so there is nothing to move.
If your credits don't show on another device, check that you signed in there the same way as before (the same email, Apple or Google sign-in). A different email can open a different account.
Some app versions still show Settings → Connected devices with a Transfer credits option. You don't need it — your credits are already shared. This option will be removed in a new version of the app.
What follows your store account
Subscription is tied to your Apple ID (iPhone / iPad) or Google account (Android), not to your in-app email login.
On the same store account, subscription is restored via Settings → Restore Purchases.
On a different store account, the subscription does not appear — sign into the correct Apple ID / Google account first.
Switching between iOS and Android
Sign-in with the same email works on both — it's the same RetouchMe account.
However:
Subscription does NOT transfer between iOS and Android. Apple App Store and Google Play are separate billing systems. If you bought a subscription on iOS, it stays on iOS; to use a subscription on Android, you would need to subscribe again on Google Play (and cancel the iOS one to avoid double billing).
Credits come with you. They belong to your account: sign in on the new platform the same way as before and the same balance is there. Nothing to transfer.
Orders sync once you sign in with the same email on the new platform.
Reinstalling the app on the same device
If you delete and reinstall the app on the same device:
Sign in again the same way as before — credits, orders, settings, and profile data are restored from your account.
Tap Settings → Restore Purchases — your subscription is restored from your Apple ID / Google account.
Credits come back with your account when you sign in. If you were using the app anonymously (without login), credits were kept only in that installation of the app and may be lost on reinstall.
Setting up the app on a new device — step by step
Install RetouchMe on the new device.
Sign in the same way you do on your other devices (the same email, Apple or Google sign-in). This brings over your credits, orders, settings, and profile data.
Tap Settings → Restore Purchases to restore your subscription. (Make sure the new device is using the same Apple ID / Google account if you want the subscription to come with you.)
Anonymous use (no login)
If you use the app without signing in:
Credits and orders are kept only on that device.
When you sign in, they are added to your account and appear on your other devices too.
If you delete the app without signing in, they may be lost.
To keep credits and orders safe and use them on other devices, sign in before purchasing or creating orders.
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Frequently Asked Questions
Can I use RetouchMe on multiple devices at the same time?
Yes. Sign in the same way on each device (the same email, Apple or Google sign-in).
If I switch from iOS to Android, does my subscription come with me?
No. Subscriptions are managed by Apple App Store and Google Play separately. To switch platforms, subscribe again on the new platform and cancel the old one.
If I switch from iOS to Android, do my credits come with me?
Yes. Credits belong to your RetouchMe account, not to a device. Sign in on the new device the same way as before and your balance is there — nothing to transfer.
What happens if I reinstall the app?
Sign in to restore your credits, orders and settings. Use Restore Purchases to restore your subscription.
Why don't my orders show up on my new device?
Make sure you're signed in with the same email you used on the old device. See Why Are My Orders Missing?
I see Connected devices and Transfer credits in Settings. Do I need them?
No. Your credits are already shared by all devices on your account, so there is nothing to transfer. This option will be removed in a new version of the app.