Short answer
If your orders are missing, it usually happens for one of these reasons:
You are not signed in
You signed in with a different email address
The orders were created on another device while you were not logged in
The orders are older than 30 days
Check this first
Before contacting support, check the following:
Make sure you are signed in to your account
Confirm you are using the same email address used when creating the order
If you used Sign in with Apple, check whether Hide My Email was enabled
These are the most common reasons why orders appear missing.
Orders without login
If you are not signed in, the app only shows orders created on the current device.
Orders created on other devices will not appear.
To see all your orders across devices, sign in to your account.
Once you are signed in, you will see orders created on any device where you were logged in.
Signed-in accounts
When you are signed in, your orders are linked to your account.
This means you can see orders created on different devices as long as you are logged in with the same email address.
If you sign in with a different email, a new account may be created and your previous orders will not appear.
Different email address
If your account looks empty or your previous orders are missing, you may have signed in with a different email.
Make sure you are using the same email address that was used when placing your orders.
Sign in with Apple and Hide My Email
If you used Sign in with Apple and selected Hide My Email, Apple creates a private relay email address.
In this case:
Signing in with your regular email may create a different account
You must continue using Sign in with Apple to access your original account
30-day order storage limit
Completed orders are stored for 30 days from the delivery date.
After this period, orders are automatically removed from the system.
If you want to keep your edited photos or videos, make sure to save them to your device before the storage period ends.
Still can’t find your orders?
If you still cannot find your orders:
Sign out of the app.
Sign in again using the correct email address.
Try another sign-in option using the same email.
If the issue continues, contact support and include:
The email addresses you may have used
Approximate date of your last order
Your device type
Frequently Asked Questions
Why do I only see orders from this device?
You may not be signed in. Without login, the app only shows orders created on the current device.
Why does my account look empty?
You may have signed in with a different email address.
How long are orders stored?
Completed orders are stored for 30 days after delivery.
Will my old orders be deleted?
Yes. Orders older than 30 days are automatically removed from storage.