Short answer
Active subscriptions can be restored from Settings → Restore Purchases in the app.
Restore Purchases is not needed for credits: they belong to your RetouchMe account and appear on every device where you sign in the same way (the same email, Apple or Google sign-in).
Subscription restoration depends on your Apple ID (iPhone) or Google account (Android) — not on your in-app login.
Auto-Renewable Subscriptions
If your subscription is still active, it can be restored.
Subscriptions are linked to:
Your Apple ID (iPhone / App Store)
Your Google account (Android / Google Play)
If the subscription has expired, access will not return.
Credits
Credits behave differently from subscriptions:
Credits (one-time and subscription) belong to your RetouchMe account, not to a device — sign in the same way as before and your balance is there. Restore Purchases does not affect them
Used credits cannot be returned
Reinstalling the app on the same device does not bring back spent credits
Credits on another device
You don't need to move credits between devices. Every device signed in to your account shares one balance.
If the balance on this device looks different, check that you signed in the same way as on the other device (the same email, Apple or Google sign-in).
Some app versions still show Settings → Connected devices with a Transfer credits option. You don't need it — your credits are already shared. This option will be removed in a new version of the app.
How to restore an active subscription
Make sure you are signed into the correct:
Apple ID on iPhone
Google account on Android
Open the app.
Go to Settings.
Tap Restore Purchases.
If your subscription is active under that store account, it will appear automatically.
I changed my phone or reinstalled the app
If you switched devices or reinstalled the app:
Sign in the same way as before — your credits and orders come back with your account.
Make sure you are logged into the same Apple ID or Google account used for the purchase.
Open Settings → Restore Purchases in the app.
Your subscription is tied to your store account, not to your device or app login.
For the full multi-device picture (what your account shares, iOS↔Android, reinstall), see Using RetouchMe on multiple devices.
Why your subscription may not appear
Your subscription may not show if:
Your device is logged into a different Apple ID or Google account
The subscription has expired
You can check your active subscriptions in:
App Store settings (iPhone)
Google Play subscriptions (Android)
Frequently Asked Questions
Where is Restore Purchases?
Open the app and go to Settings → Restore Purchases.
Does my app login affect restoring purchases?
No. Restoration of subscriptions depends only on your Apple ID or Google account.
Can I restore an expired subscription?
No. Only active subscriptions can be restored.
Do I need to move my credits from another phone?
No. Credits belong to your account, not to a phone. Sign in on the new phone the same way as on the old one and the same balance is there. Connected devices and Transfer credits in Settings are not needed — this option will be removed in a new version of the app.