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Why Has My Order Been Rejected in RetouchMe App?
Why Has My Order Been Rejected in RetouchMe App?

Learn why your photo might be rejected, including reasons like inappropriate content, file quality issues, or unsupported services

Updated over 2 months ago

1. Adult Content

Photos containing inappropriate or explicit content cannot be processed.

2. Not Allowed for Children

Content involving minors in a sexual context is strictly prohibited.

3. Violence and Prohibited Organizations

Photos or videos containing violence or coercion to violence, suicidal context, symbols or activities of prohibited organizations, or military actions are not allowed.

4. Selected Services Cannot Be Applied

If none of the selected services can be applied to the photo or video.

5. File Is Corrupted

If the file is damaged or corrupted, our system cannot open or process it.

6. Low Quality of the Original File

Photos or videos of very low quality may not support retouching services. Ensure the file is clear and high-resolution.

7. No One Is Selected Using "Group Retouch"

If there are multiple people in the photo or video, our editors cannot know whom to edit without your selection. Use the "Group Retouch" service at the top of the editor to manually select a person before submitting your order.

Explore RetouchMe Pro, our web-based service launched in September 2023 for professional photographers. Unlike the RetouchMe app, which focuses on single photo edits, RetouchMe Pro is designed for batch photo editing. It supports advanced file formats like PNG, TIFF, and RAW, and offers a variety of specialized packages tailored to your needs, including options for portraits, body edits, weddings, and more. Professional edits are delivered within 24 hours, making RetouchMe Pro ideal for larger projects and advanced retouching requirements.

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