🆔 Checking Apple ID
Make sure you’re signed into the App Store with the same Apple ID used to make the purchase in the app.
🔄️ Completing purchase after failed or declined payment
To complete your purchase, if a payment failed or was declined:
On your iPhone or iPad, open the Settings app.
Tap your name.
Tap "Payment & Shipping."
Try to complete your purchase.
Additionally, if your payment failed, send us an invoice or payment receipt to investigate your payment issue further.
🙅♀️ Still can't make a purchase?
If you still can't make a purchase:
You may have an unpaid order. Find out how to pay an unpaid order.
Contact your financial institution.
You may need to ask your financial institution to allow international purchases on your debit or credit card.
If you want to know why a debit card, credit card or other payment method has been declined, speak to your financial institution. Apple doesn't have information about why the payment method was declined.
In some countries and regions, your payment method may be declined because of changes to local law. Find out about billing and purchases in Europe.
❗Note
Payments are processed by Apple. RetouchMe cannot manage payments directly. Resolving some issues may require contacting Apple Support.
📚 Learn more about technical issues troubleshooting: