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🍏 Fixing Payment Issues on iOS

Learn how to fix payment issues on iOS.

Updated over a week ago

πŸ†” Checking Apple ID

Make sure you’re signed into the App Store with the same Apple ID used to make the purchase in the app.


πŸ”„οΈ Completing purchase after failed or declined payment

To complete your purchase, if a payment failed or was declined:

  1. On your iPhone or iPad, open the Settings app.

  2. Tap your name.

  3. Tap "Payment & Shipping."

  4. Try to complete your purchase.

Additionally, if your payment failed, send us an invoice or payment receipt to investigate your payment issue further.


πŸ™…β€β™€οΈ Still can't make a purchase?

If you still can't make a purchase:

  • You may have an unpaid order. Find out how to pay an unpaid order.

  • Contact your financial institution.

    • You may need to ask your financial institution to allow international purchases on your debit or credit card.

    • If you want to know why a debit card, credit card or other payment method has been declined, speak to your financial institution. Apple doesn't have information about why the payment method was declined.

  • In some countries and regions, your payment method may be declined because of changes to local law. Find out about billing and purchases in Europe.

❗Note

Payments are processed by Apple. RetouchMe cannot manage payments directly. Resolving some issues may require contacting Apple Support.


πŸ“š Learn more about technical issues troubleshooting:

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