I lost my photos. Can i recover them from the app?
RetouchMe does not store your original or edited photos on its servers. All images are saved locally on your device’s gallery. If your phone is broken or lost, we recommend checking any clouId backups (like iCloud, Google Photos, or other services) that might have stored your photos automatically.
Note: RetouchMe does not store or transfer photos; these remain in your phone’s gallery or backups.
I Got a New Phone. How Can I Transfer My Account?
Log in on Your New Phone
Open the RetouchMe app on your new device and log in using the same account credentials you used on your previous phone.Restore Purchases
Tap the “Restore Purchase” button in the “Settings” section on the Home screen. This should sync your credits and subscription to your new phone.Troubleshooting Subscription Issues
If restoring purchases doesn’t work, ensure you’re logged into the same Google Play or App Store account where the subscription was purchased. If the issue persists, cancel the subscription via your app store and repurchase it.
Note: Credits are linked to your RetouchMe account and will transfer when you log in on a new device.
📚 Learn more about technical issues troubleshooting: