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🛠️ Fixing Technical Issues

Learn the troubleshooting steps to fix technical issues with the app.

Updated over a week ago

If you’re experiencing missing features, slow performance, or the app stalling, updating RetouchMe to the latest version can resolve these issues.

Follow the steps below to update your app while preserving your data.

🤖 Updating RetouchMe on Android

  1. Save Your Data:

    • Open the RetouchMe app and log in to your account via the "Settings" menu to ensure your credits and orders are saved.

  2. Download the Latest Version:

  3. Log In to Both Versions:

    • After installing the update, log in to both the new version and the old version of the app through the "More" menu.

    • This step is critically important to restore your previous credits and view completed orders.

  4. Uninstall the Old Version:

    • Once your data is accessible in the new app version, uninstall the old version.

🍏 Updating RetouchMe on iOS

  1. Log in to your app account via the "Settings" menu.

  2. Go to RetouchMe on App Store.

  3. Tap "Update" to install the latest version.

  4. Log in to ensure your data is restored, and uninstall the old version if necessary.

  5. Contact support through the "Support" section if needed.

📚 Learn more about technical issues troubleshooting:

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