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🤖 Fixing Payment Issues in Google Play

Learn how to fix payment issues and restore purchases in Google Play (Play Market).

Updated over a week ago

🔄️ Restore purchases in the app

To restore purchases in the app:

  1. Open the RetouchMe app on your Android device.

  2. Go to “Settings” and tap “Restore Purchase.”

  3. This will attempt to sync your credits or subscription from Google Play.


👤 Checking your Google account

Check your Google account:

  1. Make sure you’re signed into Google Play with the same Google account you used to make the purchase.

  2. Double-check that this is the account currently linked to the RetouchMe app.


💸 Verifying payment status

Verify payment status:

  1. Open the Google Play app.

  2. Tap the profile icon in the top right corner of the screen.

  3. Select the “Payments & subscriptions” option from the menu.

  4. Check if the payment shows as “Completed” or “Pending.”

    • Pending payments may take additional time to process.


🧾 Handling failed payment

If your payment failed, send us an invoice or payment receipt to investigate your payment issue further.

Note

  • Payments are processed by Google. RetouchMe cannot directly manage or cancel payments.

  • If your issue remains unresolved, you may need to contact Google Support for further assistance.


📚 Learn more about technical issues troubleshooting:

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