🔄️ Restore purchases in the app
To restore purchases in the app:
Open the RetouchMe app on your Android device.
Go to “Settings” and tap “Restore Purchase.”
This will attempt to sync your credits or subscription from Google Play.
👤 Checking your Google account
Check your Google account:
Make sure you’re signed into Google Play with the same Google account you used to make the purchase.
Double-check that this is the account currently linked to the RetouchMe app.
💸 Verifying payment status
Verify payment status:
Open the Google Play app.
Tap the profile icon in the top right corner of the screen.
Select the “Payments & subscriptions” option from the menu.
Check if the payment shows as “Completed” or “Pending.”
Pending payments may take additional time to process.
🧾 Handling failed payment
If your payment failed, send us an invoice or payment receipt to investigate your payment issue further.
❗Note
Payments are processed by Google. RetouchMe cannot directly manage or cancel payments.
If your issue remains unresolved, you may need to contact Google Support for further assistance.
📚 Learn more about technical issues troubleshooting: