Short answer
If the result does not match your request, you can send the order for a redo and explain what should be corrected.
Open the completed order and tap Dislike or select Redo in the menu.
When this may happen
Sometimes the result may differ from your request if:
The selected editing service includes only specific changes
The instructions were unclear or incomplete
Some requested changes require additional services
The original photo or video limits certain edits
Because of these factors, the editor may apply only the changes included in the selected service.
Request a correction
If the result does not match your request:
Open the completed order.
Tap Dislike or select Redo in the menu.
Clearly describe what should be corrected.
Submit the redo request.
The editing team will review the request and update the result if needed.
Tips for better instructions
To help editors understand your request:
Be specific about what should be changed
Mention the exact area or object in the photo or video
Avoid very general instructions
Clear instructions help ensure the result matches your expectations.
If this is about a specific order
If you cannot request a redo in the app or need additional help, contact support and include:
Your order number
A description of what you requested
This helps our team review the order more quickly.
Frequently Asked Questions
What if the editor changed the wrong thing?
You can request a redo and explain what should be corrected.
Do I need to create a new order?
No. You can request corrections using the Redo option.
Can I provide additional instructions?
Yes. You can add more details when sending the redo request.