Short answer
If you see an error message, first make sure you are using the latest version of the app.
Update the app from the App Store or Google Play, then try the action again.
Update the app
Many errors happen when the app version is outdated.
To fix this:
Open the App Store or Google Play.
Search for the app.
Install the latest update if one is available.
After updating the app, open it again and try the action that caused the error.
What to try next
If the error message still appears:
Check that your internet connection is stable.
Close the app and open it again.
Restart your device.
Try the action again.
Still not working?
If the issue continues, contact support and include:
Your device model
Your operating system version
A screenshot or screen recording of the problem
This information helps us investigate the issue more quickly.
If you cannot submit your order
If you see an error when submitting an order:
1. Make sure the app is updated to the latest version.
2. Check that your internet connection is stable.
3. Try submitting the order again.
If the problem continues, restart the app and try again.
Frequently Asked Questions
Why do I see an error message?
This usually happens because of a temporary connection issue or an outdated app version.
Will updating the app fix the problem?
In many cases, updating the app to the latest version resolves the issue.
Should I try the action again?
Yes. After updating the app or restarting the device, try the action again.