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I Can’t Upload a Photo

Learn what to do if a photo upload fails when creating an order.

Updated today

Short answer

If a photo upload fails, the app will show an error message with a Try again button.

Tap Try again to restart the upload.


When an upload fails

If the app cannot upload your photo, an error message will appear.

You will see a Try again button that allows you to restart the upload without selecting the photo again.

In most cases, tapping Try again resolves the issue.


Common reasons

Photo uploads may fail if:

  • Your internet connection is unstable

  • The upload was interrupted

  • The connection temporarily dropped


What to try

If the upload still fails:

  1. Tap Try again to restart the upload.

  2. Check that your internet connection is stable.

  3. Close the app and open it again.

  4. Try selecting the photo again.


Frequently Asked Questions

Why did my photo upload fail?

This usually happens because of a temporary internet connection issue.

Do I need to select the photo again?

No. Tap Try again to restart the upload.

What if the upload keeps failing?

Check your internet connection and try uploading the photo again.

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