Short answer
If a photo upload fails, the app will show an error message with a Try again button.
Tap Try again to restart the upload.
When an upload fails
If the app cannot upload your photo, an error message will appear.
You will see a Try again button that allows you to restart the upload without selecting the photo again.
In most cases, tapping Try again resolves the issue.
Common reasons
Photo uploads may fail if:
Your internet connection is unstable
The upload was interrupted
The connection temporarily dropped
The file format isn't supported (PSD, TIFF, RAW are not accepted in the mobile app)
What to try
If the upload still fails:
Tap Try again to restart the upload.
Check that your internet connection is stable.
Close the app and open it again.
Try selecting the photo again.
Make sure the file format is supported — see What file formats and limits are supported?
If your photos uploaded successfully but the order won't go through after tapping submit, see I can't submit my order.
Frequently Asked Questions
Why did my photo upload fail?
This usually happens because of a temporary internet connection issue, or because the file format isn't supported.
Do I need to select the photo again?
No. Tap Try again to restart the upload.
What if the upload keeps failing?
Check your internet connection and the file format. See What file formats and limits are supported? for the full list.