📖 General Information
Please note that RetouchMe itself cannot issue refunds, as all transactions are managed entirely by the payment platform (that is, App Store or Google Play/Play Market). This applies to all purchases, including forgotten cancellation of free trials or unintended auto-renewals of subscriptions.
To request a refund, you will need to request it directly via the payment platform where the purchase was made initially.
🔢 Steps to Request a Refund
🍏 For iOS users
To request a refund if you're an iOS user:
Open the App Store on your iOS device.
Navigate to your account section and choose "Purchase History."
Locate the RetouchMe subscription transaction.
Use the "Report a Problem" option to request a refund.
Provide a reason for your request.
Alternatively, you can contact Apple Support directly.
🤖 For Android Users
To request a refund if you're an Android user:
Go to the Google Play Store on your device.
Access your account and open "Order History."
Select the appropriate transaction and click "Request Refund."
Follow the on-screen instructions to complete your request.
Alternatively, you can contact Google Play Support directly.
ℹ️ FAQ about Refunds
What to do if I can't see the subscription in my account history?
What to do if I can't see the subscription in my account history?
If you're unable to see RetouchMe subscription in your account history, ensure you're logging in with the correct Apple ID or Google account used during the original purchase.
How long does it take to receive a refund?
How long does it take to receive a refund?
Refund processing times vary by platform but generally take a few business days after approval.