If you have noticed an unauthorized charge related to RetouchMe services, it's important to address the issue as quickly as possible.
As RetouchMe does not process payments directly, you will need to contact the relevant external support platform (Apple or Google Play) that manages the transactions. Below are the steps to request refunds depending on your platform.
🍏 Refunds for App Store Purchases
If the unauthorized charge was made via the Apple App Store, you should contact Apple Support directly. Apple handles all payments, subscriptions, and refunds for purchases made through its platform.
To request a refund for unauthorized charges for App Store users:
Visit the Apple Support website to start your refund request: Apple Support.
Log in with your Apple ID and select the relevant charge from your purchase history.
Follow the instructions to report a problem or request a refund.
🤖Refunds for Google Play Purchases
If the unauthorized charge was made via the Google Play, you should contact Google support directly. Google handles all payments, subscriptions, and refunds for purchases made through its platform.
To request a refund for unauthorized charges for Google Play users:
Visit the Google Play Support page to initiate your inquiry: Google Play Support.
Select "Request a Refund" and log in with your Google account.
Provide details about the charge in question and follow the steps outlined by Google Play Support to complete your request.
For further assistance, Google Play Support will address any payment-related concerns regarding your order.
📖 Additional Notes
Ensure the payment method used for the unauthorized charge is linked to the appropriate platform (Apple or Google Play).
RetouchMe support cannot process refunds directly for purchases made through these platforms.