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💸 Understanding Unexpected Charges or Credit Deductions

Learn why your credits can be deducted in case of include additional services in a redo request.

Updated this week

When using RetouchMe, you may occasionally notice additional charges or deductions from your credit balance that you did not anticipate. Here’s a breakdown of why this might happen and how to manage such issues effectively.


🪙 Why Are Additional Charges Applied?

Additional charges or credit deductions often occur when:

  1. Redo Requests or Services Exceed Initial Selections - If, during the editing process, professional designers identify that your requested adjustments exceed the scope of the originally selected services, they may perform these additional edits to meet your requirements. For instance, alterations such as complex adjustments or minor enhancements may lead to an increase in costs.

  2. Additional Services are Automatically Applied - Sometimes, additional services might be required based on your uploaded content or specifications. For instance, professional designers may add certain features or enhancements they deem necessary to improve the result. These services incur extra charges that are reflected in your credits or billing.


⛔ Preventing Unexpected Charges

To avoid additional charges or deductions:

  1. Review Your Order Carefully: Before submitting an order, review the services chosen and confirm they meet your requirements.

  2. Understand Service Terms: Check the platform's terms and conditions, especially regarding how additional adjustments may result in extra costs.

  3. Communicate Specific Requirements: Clearly specify the adjustments or features you need to avoid misinterpretations.

  4. Check Your Credit Balance Frequently: Monitor your account to catch any unexpected deductions early.


💬 How to Address Discrepancies

If you believe credits were deducted incorrectly:

  1. Contact Support: Reach out to RetouchMe’s customer support team to inquire about the charges or deductions.

  2. Provide Order Details: Share information such as order ID, description of original requests, and any evidence to expedite resolution.

  3. Request a Review: If necessary, request a review of the final adjustments to ensure they align with your original order.

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