A negative balance may occur in the following situations:
❌ Canceled Payments
If a payment is canceled after credits have already been used, your balance will show as negative.
To review the details, check your account History in the Settings menu in the app.
🔙 Refund Requests
If a refund is approved, the current credit balance in your account will be reduced by the amount of the refunded transaction.
This reflects the reversal of the purchase for which the credits were initially awarded.
➕ Additional Retouching Services
If additional retouching services (not part of the original order) are included in your redo request, extra credits will be deducted from your balance.