Short answer
You can upload photo formats supported by your device’s default apps.
iPhone: formats supported by the Photos app
Android: formats supported by the Gallery app
If a photo does not upload, convert it to a common format such as JPEG.
Supported formats
The app supports photo formats that your device can normally open in its default photo apps.
For example:
Photos from your iPhone Photos app
Photos from your Android Gallery app
If your device can open the photo normally, it can usually be uploaded to the app.
Formats that are not supported
Some professional photo formats are not supported in the mobile app.
This includes:
PSD
TIFF
RAW
If your photo is in one of these formats, convert it to a common format such as JPEG before uploading.
Professional editing option
If you need to upload professional formats like PSD, TIFF, or RAW, you can use RetouchMe Pro, our web service for professional photographers.
RetouchMe Pro supports advanced editing services such as Portrait Retouching and Wedding Retouching, with photos typically edited within 24 hours.
Frequently Asked Questions
Why won’t my photo upload?
This may happen if the photo format is not supported by the app.
Which format should I use?
The safest option is JPEG.
Can I upload PNG or RAW files?
No. These formats are not supported in the mobile app, but they can be uploaded to RetouchMe Pro.