RetouchMe has implemented an efficient order prioritization system that aims to balance quality and timely delivery for all users. Below, we explain how orders are processed, address frequently asked questions about speeding up orders, and provide insight into the limitations of priority options during peak times.
🔢 Understanding Order Prioritization at RetouchMe
RetouchMe does not currently offer options to pay for faster service as part of its standard process. The absence of such an option is intentional and ensures that the quality of our services is maintained without jeopardizing existing timelines for all customers. While we appreciate this feedback, it will be shared with the relevant teams for future consideration.
📈 Priority Options During High Demand
RetouchMe offers a 'Speed Up' or 'Express Order' option in some cases. However, there are limitations:
During high-demand periods, the express option may be temporarily unavailable. This occurs to ensure that ongoing and existing requests are fulfilled efficiently. Our team works diligently to complete all orders as fast as possible.
If the priority option is hidden altogether, it means we are experiencing an unusually high volume of express orders. In these instances, RetouchMe prioritizes timely and accurate delivery for all active orders, which may result in the temporary suspension of this feature.
ℹ️ FAQ About Speeding Up Your Order
Can I speed up my order during peak seasons?
Can I speed up my order during peak seasons?
During peak hours or high-demand periods (such as holidays or special events), processing times for standard orders may increase. Unfortunately, there may not be a way to speed up your order further during these periods if the delay is due to high demand. Our team works proactively to stabilize operations under such circumstances.
Why is there no "Speed Up" button visible?
Why is there no "Speed Up" button visible?
If you do not see the "Speed Up" or "Express Order" button, it typically means that the current volume of express orders is too high. This measure allows us to ensure timely delivery for all requests.
Will RetouchMe introduce paid priority options in the future?
Will RetouchMe introduce paid priority options in the future?
While RetouchMe does not currently provide a paid option to prioritize orders, we welcome customer feedback on the matter. We consistently evaluate opportunities to improve our service and may consider introducing such features based on demand and feasibility.