At RetouchMe, we aim to deliver your photo edits promptly, especially when you've paid extra for expedited service. However, delays may occasionally occur due to high demand or peak periods.
❔ Why Delays Happen
There are times when photo processing takes longer than initially estimated. This is often caused by:
Peak hours or high-demand periods: During specific times or seasons, the number of requests may exceed the system's or team's capacity, leading to slower processing.
Technical or operational stabilizations: Occasionally, the team needs to make adjustments to stabilize and improve service quality, causing temporary delays.
We understand the inconvenience this may cause and are committed to minimizing such instances and stabilizing operations as quickly as possible.
🪙 What Happens to Coins Paid for Expedited Service
If you have paid extra coins for expedited processing but still experience significant delays, it's understandable to feel frustrated. In those cases:
Any resolution involving refunds or compensation will require an account review to evaluate the specifics of your order and circumstances.
The support team is dedicated to ensuring fairness by assessing delays and offering viable solutions where necessary.
🔢 Recommended Steps for Resolution
To resolve your delayed order issues, we recommend the following:
Check for Updates: Wait for a reasonable amount of time to see if your order gets processed. Often, minor delays resolve themselves within a day or two.
Contact Support: If delays persist or if you have paid extra coins for expedited processing:
Reach out to RetouchMe's customer support team.
Provide your account details and order ID to facilitate the review process.
Account Review Request: Work with our support team to initiate an account review. This step ensures that all options, including refunds or order prioritization, are explored to your satisfaction.
We appreciate your patience and understanding as we aim to deliver the best possible experience, even during unexpected delays.