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πŸ“œ Checking Credit History/Balance

Discover how to check your credit history/balance and why credits might not appear immediately after topping up (bank processing).

Updated over 2 weeks ago

⭐ How to Check Credit History/Balance

To check your credit history/balance:

  • Open the RetouchMe app.

  • Tap on "History" in the app's Settings menu.

  • In the "History" section, you can view the details of your orders and how you earned your credits.


ℹ️ FAQs

Why didn’t I receive all the credits after topping up?

  • If the credits didn't appear in the app right away after topping up, it might mean that the bank is still processing your payment.

  • If the missing credits don't appear on your balance and/or the payment is still pending even after some time, contact your card issuer/bank to clarify why the payment is still processing.

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