🕒 Note. The RetouchMe team is actively working to reduce delays and ensure timely service during peak periods. Our team is continuously monitoring operations to improve turnaround times and enhance service reliability by increasing capacity during busy periods and regularly upgrading our systems to enhance speed. Rest assured, delivering high-quality edits remains our priority.
⌛ Typical Processing Time
Most simple retouching orders are completed within 15–30 minutes. However, processing times can vary depending on:
👥 Queue size: During peak hours or high-demand seasons, the number of orders increases, which may extend processing times.
🧩 Order complexity: Requests that involve advanced or detailed retouching may take longer.
🙋 Human-based retouching: RetouchMe uses professional designers, not automated tools, to ensure quality, which sometimes means longer processing times.
🌟 Peak hours: Specific busy times in a day can lead to more simultaneous submissions, causing temporary slowdowns.
📅 Specific peak periods: Some typical peak hours include weekends and holidays, which often see unusually high order volumes.
🎉 High-demand seasons: Periods like holidays or special events often result in increased photo requests, potentially affecting editing times.
🔧 Operational challenges: Internal factors like system updates or resource constraints during peak times can contribute to longer wait times.
💭 What to Expect?
While delays may occur during busy periods, most orders are completed within a few hours.
If your order is delayed:
Check your order status in your RetouchMe account
If your order hasn't been completed within 24 hours, request human support for assistance
Provide order details when contacting support to help them assist you promptly
For continued delays or specific concerns, please contact our support team through the app for prompt assistance.
💰 Compensation for Delays
If your order experiences significant delays, RetouchMe may offer compensation as a way to acknowledge the inconvenience. Examples include:
Partial refunds based on a proportionate percentage of your order cost, depending on the length and impact of the delay
Credit compensation added to your account for future orders The exact compensation details depend on the specific circumstances of the delay. Our goal is always to ensure a fair resolution when delays occur.
You may pay an extra fee to further prioritize your order and have it processed faster.