🕒 The RetouchMe team is actively working to reduce delays and ensure timely service during peak periods.
Our team is continuously monitoring operations to improve turnaround times and enhance service reliability. Rest assured, delivering high-quality edits remains our priority.
⌛ Typical processing time
Most simple retouching orders are completed within 15–30 minutes. However, processing times can vary depending on:
👥 Queue size: During peak hours or high-demand seasons, the number of orders increases, which may extend processing times.
🧩 Order complexity: Requests that involve advanced or detailed retouching may take longer.
🙋 Human-based retouching: RetouchMe uses professional designers, not automated tools, to ensure quality, which sometimes means longer processing times.
🌟 Peak hours: Specific busy times in a day can lead to more simultaneous submissions, causing temporary slowdowns.
📅 Specific peak periods: Some typical peak hours include weekends and holidays, which often see unusually high order volumes.
🎉 High-demand seasons: Periods like holidays or special events often result in increased photo requests, potentially affecting editing times.
💭 What to expect?
While delays may occur during busy periods, most orders are completed within a few hours.
If your order hasn’t been completed within 24 hours, request human support for assistance.
Additional assistance: For continued delays or specific concerns, please contact our support team through the app for prompt assistance.
While delays may occur during busy periods, most orders are completed within a few hours.
If your order hasn’t been completed within 24 hours, request human support for assistance.
💰 Compensation for Delays
If your order experiences significant delays, RetouchMe may offer compensation as a way to acknowledge the inconvenience. Examples include:
Partial refunds based on a proportionate percentage of your order cost.
Credit compensation added to your account for future orders. The exact compensation details depend on the specific circumstances of the delay. Our goal is always to ensure a fair resolution when delays occur.
While delays may occur during busy periods, most orders are completed within a few hours.
If your order hasn’t been completed within 24 hours, request human support for assistance.
If you have any further concerns or would like an update about your order, please don’t hesitate to contact us directly.
🚀 How to speed up the order process?
Here are some ways to improve the chances of faster order processing:
📆 Get a subscription
You can purchase a subscription, as subscribers’ orders are prioritized in the queue, which significantly reduces order processing time.
❗Note
Having a subscription increases the likelihood of faster processing, but please note that even premium users might experience delays during extreme high-demand periods or service congestion.
⭐ Get your order faster
During high-demand periods, subscribers may see the "Get your order faster" button.
You may pay an extra fee to further prioritize your order and have it processed faster.
📚 Learn more about using RetouchMe: