📜 Checking your credit history (balance)
To see when and how many credits were added or deducted from your balance, tap on "History" in the Settings menu.
Here, you can view the details of your orders and how you earned credits.
❗Note
If the credits didn't appear in the app right away, it might mean that the bank is still processing your payment.
On business days, the payment might not be processed.
You should check the payment status once it's a regular day and try calling the bank if it is still pending.
➖ Managing negative balance
A negative balance may occur in the following situations:
Canceled payments: If a payment is canceled after credits have already been used, your balance will show as negative.
To review the details, check your account History in the Settings menu in the app.
Refund requests: If a refund is approved, the current credit balance in your account will be reduced by the amount of the refunded transaction.
This reflects the reversal of the purchase for which the credits were initially awarded.
Included additional retouching services (not part of the original order) in a redo request. In such cases, extra credits will be deducted from your balance.
🔄️ Redo requests and credit deductions
If you wish to include additional retouching services in a redo request, extra credits will be deducted from your balance.
The cost of each new service will be calculated and deducted accordingly.
For services not listed among the available offerings in the app, the Individual Retouch Service will be applied.
⭐ Why didn’t I receive all the credits after topping up?
When you decide to upgrade or downgrade your RetouchMe subscription, changes to your credits can occur. Here’s how it works:
Credits are adjusted based on your current subscription level and usage.
Any credits already used for retouching services from your previous plan are deducted during the upgrade or change process.
🔝 Upgrading Your Subscription
Immediate Access to New Features: When you upgrade, you immediately gain access to all the features and benefits of the higher-level plan.
Prorated Refunds: The unused portion of your current subscription is refunded by Apple as a prorated amount. This refund is processed directly by Apple and may take time to reflect in your account.
Credits Adjustment: Some credits from your previous subscription may be deducted if they were already used for professional retouching services included in your original plan.
⬇️ Downgrading Your Subscription
Active Until Renewal Date: If you downgrade, your current subscription remains active until its renewal date.
Automatic Renewal: At the end of your billing cycle, your subscription will renew at the lower level and price.
📚 Learn more about managing your balance: